FAQ

We are a direct to consumer business. The best way to buy a StreetStrider is right here, on our website.

Purchase online yourself, or a StreetStrider professional can help you place your order by calling 1-800-348-0998.

We do not have showrooms or retail locations where you can try the StreetStrider.  We are a direct to consumer (direct-to-you) business. Selling direct to our customer’s doorstep and avoiding retail outlets allows us to offer you the lowest prices possible. Because we forgo the traditional retail outlets and showroom experience, we save on expensive rent and other overhead and are able to pass those savings directly to you.
 
To help you make a decision, we encourage you to check out the hundreds of StreetStrider customer reviews on our website.

In addition, we are so confident you will love the StreetStrider outdoor elliptical experience once you get your hands on the product, we offer a 30-day satisfaction guarantee. StreetStrider.com has quickly become the leading destination for anyone looking for low impact exercise, a FUN full-body workout, or if you want the option to workout indoors or outdoors – anytime!  

There is a worldwide shortage of 11s transmissions and we have been unable to get all the components needed for the 11s at this time.  Unfortunately, there are no plans to bring the 11s back at this time. 

The intuitive lean-to-steer system works with your body’s natural movements to provide complete control when turning. The lean-to-steer system also engages your core muscles, something that a stationary indoor elliptical cannot do. The feeling is described as “skiing down the street” and “running on air”.

Watch This Video to Learn More

Yes. The StreetStrider’s front wheel base is the same width as the handle bars on the bicycle, which means it will fit in a standard bike lane. Also, the StreetStrider is human powered just like a bicycle or trike, so feel free to stride anywhere!

Yes you can! Hill climbing ability depends on gear choice and rider conditioning. Also, the foot platforms on all StreetStriders are designed with a rear tilt that lets you push backward on the foot platforms while you lean forward to climb hills, giving you more hill climbing power.

The 3i has 3 gears and the 7i has 7 gears.  The ratios of gears 1, 2 and 3 of the 3i are the same as the ratios of 3, 5, and 7 of the 7i.  With the 3i, moderate hils are climbed.  Gears 1 and 2 of the 7 speed are for climbing even steeper hills.

Yes, the hubs of all StreetStriders allow you to coast just like you would on a bicycle. Coasting downhill on a StreetStrider is like skiing downhill!

StreetStriding speed depends on how fast the user can rotate the foot platforms, their cadence.  StreetStrider models have gear ratios that give the user very similar speeds in the highest gears.  For comparison purposes, if the user is striding at a cadence of 60 rpm, on the 3i in 3rd gear or the 7i in 7th gear, they will be traveling at about 20 mph.  Of course, as the cadence and or selected gear is changed so will the striding speed.

Because StreetStriding is low impact and uses nearly all muscles, it is an excellent cardio-vascular and aerobic exercise that burns lots of calories and can be repeated on a daily basis. Studies have shown that calorie burn rate while StreetStriding is 50% higher than bicycling and 15% higher than riding a stationary elliptical cross trainer. Actual calorie burn rate depends on two things: body weight and velocity. A 200 lb person striding about 12-14 mph will burn approximately 1000 calories per hour.

Yes! All StreetStrider models can be used inside with the Indoor Trainer, making the StreetStrider the world’s first 2-in-1 outdoor/indoor elliptical machine.  The Indoor Trainer includes the Universal Trainer Stand, Variable Resistance Roller, Front Wheel Riser Blocks.  The Indoor Trainer allows you to transform your StreetStrider into an indoor elliptical machine in just seconds. With variable resistance levels, you can find the perfect setting for an intense indoor elliptical experience any time you want, rain or shine. 

By following best practices listed in our Owners Manual and common to all human-powered vehicles such as bicycles, you can be safe while riding a StreetStrider. In addition, the 3-wheel platform makes the StreetStrider stable and easy to balance. Also, because you are upright on a StreetStrider, you can easily see and be seen in traffic.

You can view our downloadable instructions and videos here.

The 3-wheel platform of the StreetStrider makes it safe, stable and easy to balance. You can remain up on the StreetStrider even when you’re not moving. The lean-to-steer mechanism becomes intuitive after a short learning curve, making the StreetStrider easy to manipulate down paths and through traffic.

For optimum functioning of your StreetStrider, it is important to keep the chain, pivot joints and cables well lubricated. For the chain, apply a high viscosity Teflon grease to the top of the chain over the chainring, and then rotate the crank arms to distribute the grease throughout the chain. For the rod ends, we recommend a brand called Fluid Film. Place a drop or two of lube on each of the 4 rod ends, then lean the StreetStrider from side to side to distribute the lube. There are composite bushings at each pivot joint location that do not rotate 360°, such as Joints #1 and #2, the front beam center pivot, and the king pins of the steering knuckles. These bushings can operate without lubrication, but placing a little Fluid Film or other light grease at the bushing edges will help them swivel with less resistance and probably extend their wear life. To keep the steel cables from the brake levers and twist grip shifter sliding easier and to prevent corrosion, place a few drops of common machine oil onto the steel cable so that it runs down inside the black cable housing. To gain access to the brake cable, squeeze the brake levers. To gain access to the shifter cable, place the shifter in first gear and pull the black housing down away from the shifter.

Yes! Our StreetStriders maintain the following warranties :

High tensile steel frame :  3 years

Shimano Nexus transmission 8-speed, 7 speed , 3-speed :  2 years

All other components : 1 year

Click Here to read more on our Warranty Policy

When you receive your StreetStrider, it will be partially assembled in a box that also contains a tool kit with the tools necessary for assembly. The tools in each kit depend on the StreetStrider model, and are:

3i and 7i:
19 mm socket wrench
open end wrenches – 8, 12,  13, 14, 15, 17 mm
hex wrenches – 2, 3, 4, 5, 6, 8 mm

We also offer the White Glove Service if you would like StreetStrider professionals to assemble your strider and ship it fully assembled.

Your StreetStrider comes with standard bicycling components in terms of brakes, transmissions and wheels, so service can be done at any bicycle shop. Adjustments specific to the StreetStrider, such as front wheel alignment and pivot joint maintenance, can also be done by bicycle mechanics, especially if they are provided with an Owners Manual. We also have numerous StreetStrider Workshop Videos in the support section of our website. Our StreetStrider professionals at 1-800-348-0998 are also happy to help you with any questions you might have.

Yes you can assemble your StreetStrider yourself. Most components on the StreetStrider are standard bicycle components, plus your StreetStrider comes with a tool kit for assembly, an Owners Manual with assembly instructions and a DVD with assembly videos. Many people choose to assemble their own StreetStriders, for several reasons.

They are handy with tools and like the challenge.
They want to become well-acquainted with their StreetStrider.

Assembly can take as little as 45 minutes. Our StreetStrider professionals at 800.348.0998 are also happy to help you with any questions you might have.

Download the Owners Manuals or view the assembly videos on our Support page

Of course!

The holding company of StreetStrider International LLC, HPN Holdings, Inc., holds multiple patents for the StreetStrider in the multiple countries:

US 7,803,090 & 8,535,206
Australia 2006265891
China 200680030522, 2010 80032104 
European Union 06785998.3

The stride length of any pedaled vehicle with a single crank is twice the length of the crank. The stride length for StreetStriders 3i and 7i is 350 mm / 14 in

StreetStrider weight capacities are the following:

3i, 7i, – 300 lb

All StreetStrider models can be adjusted for height by raising or lowering the arm levers. Never raise the arm levers above the limit lines, delineated by ‘MIN INSERT’ or ‘MIN’. StreetStrider recommended height ranges are:

3i, 7i,– ~5' to ~ 7' 
Arm lever height is adjusted with tools that loosen and then retighten the clamp when adjusted correctly.
Limit line can be easily seen by the absence of paint.

StreetStrider color options are the following:
 
3i and 7i – Blue, Charcoal
 
8s and 11s – Black

StreetStriders can be transported several ways:

They can be folded down and fit inside some cars and/or trucks.

If the StreetStrider does not fit in your car, we recommend looking into Hollywood Racks

All StreetStrider models feature our new patent-pending quick release crank arm, allowing you to fold it down in seconds, so you can take it anywhere.

We offer a StreetStrider Heavy Duty Coil Cable Lock for locking your StreetStrider to a bike rack or for locking your two front wheels together.